Plumsource Managing the Customer Experience
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Services We Offer

Plumsource is a new type of organisation, working with clients to

  • Coordinate and align customer feedback from multiple sources
  • Understand how customers see your business
  • Help to drive through and sustain change

We can work with you on a project basis to design a programme (customer satisfaction; social media monitoring; mystery shopping; complaints systems) and then manage the tender process to ensure that the best tools are chosen at the most competitive rates.

We also design and coordinate customer feedback programmes for small and medium sized companies offering both continuous evaluation and ad hoc solutions using techniques reflecting the complexity and diversity of today’s service environment.

Design Advice »
Customer feedback systems »
Social media montioring »
Service quality measurement »
Staff training »

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