Plumsource Managing the Customer Experience
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Design Advice

The foundations of a successful project are laid at the design phase. Unless a clear set of objectives has been established at the outset it is not possible to properly evaluate the success of a project.

The Plumsource team will work closely with you and advise on the following aspects of your programmes:

  • Sampling
  • Questionnaire content and layout
  • Data collection channels
  • Analysis options
  • Reporting options

We also work with you throughout the tender process to help ensure best value is achieved. We provide support for drafting the tender documentation, reviewing agency submissions and in formulating the evaluation criteria upon which a reliable decision can be based.

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